FAQs

How long will it take my product to arrive?

Although we are a UK based company, our manufacturer is based in China, meaning delivery can sometimes take a little while longer. We estimate that your product(s) should arrive in no more than 40 days time.

You can track your order as soon as you receive your tracking number, which will be sent via email. Track your order HERE

I've not received my product, what should I do?

If it has been longer than 40 days and your product still hasn't arrived, please send an email to support@kookstore.co.uk with your order reference, and we'll look into it right away for you. 

I want to return a product, what should I do?

Please send an email to support@kookstore.co.uk within 14 days of your delivery, along with your order reference and a description of your returns request. We'll be happy to help resolve any issues you may have.

How can I find out more about a product?

We're always more than happy to provide information about our products. Simply drop us an email at support@kookstore.co.uk 

Why does delivery take so long?

To try and keep costs down, we ship directly from the manufacturer in China. We take responsibility for any issues encountered with the manufacturer, so please don't hesitate to contact us

Top