Shipping & Returns

Shipping Information

All products are dispatched within 3 days of receiving the order. Please note that products will be shipped from China and therefore, postage can sometimes take a little longer than usual.

For the majority of products, the order should be with you within 14 days. However, please allow up to 40 days in some rarer cases. 

A tracking number will be provided in the majority of cases, so you are able to follow the progress of your order HERE

Please note: some products may be shipped separately, so please don't worry if you receive part of your order before the rest.

Returns

If you are not happy with the product that you receive, please let us know within 14 days of receiving the order by emailing support@kookstore.co.uk with your order number.

If your product hasn't arrived, please be aware that some products can take up to 40 days to arrive, although this is very rare. If you are worried, please don't hesitate to email us at support@kookstore.co.uk, and we'll be happy to reassure you.

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